After raising five children while living just south of Boston, Jan and her husband moved to Western Massachusetts, purchased their first pony, and bought a farm. She holds an associate’s degree in veterinary technology and she joined the Windy Hollow team in 2007.
WHAT MAKES HER INTERESTING
“While working in a veterinary office, I attended Holyoke Community College to earn my associate’s degree in veterinary technology and I graduated first in my class.”
WHY SHE LOVES HER JOB
Jan has always loved animals and is interested in people.
WHAT SHE DOES IN HER SPARE TIME
Jan enjoys writing, reading, quilting, and knitting. She shares her farm with her husband, two Chincoteague ponies (Hoochie Coochie Man and Sunshine of Your Love), a briard (Indy), two barn cats (Midnight and Dragonfly), and several chickens.
OF NOTE
All of Jan's ponies and her late PMU appaloosa have been named after Eric Clapton songs.
Devon grew up in Groton, Massachusetts. After graduating from UMass Amherst, she fell in love with the area and decided to put down roots. After getting her degree in psychology, she found herself wanting to help people and working in customer service. After fifteen years, she accepted her first job at a veterinary clinic as the main customer service representative and instantly fell in love with the industry. Her unwavering love for animals and people makes it a great fit. She joined our team in 2021 and has been a wonderful and caring addition.
WHAT MAKES HER INTERESTING
"Devon loves all scary movies. She turns one on every chance she gets!"
WHY SHE LOVES HER JOB SO MUCH
She is fascinated by people and their relationship with animals. It was an easy change for her to begin helping people with their animal companions. The satisfaction in knowing she helped make someone's day better by helping and loving their animal is the best feeling in the world to her.
WHAT SHE DOES IN HER SPARE TIME
When not at work, you can find Devon crafting or drawing. However, when she gets home at night she loves to spend time with her husband, Nate, and her pets: a senior English bulldog, Einstein, who can be convinced to go on short hikes scheduled between nap times, Boomerang, her very energetic cat, and Nutter, her cat who also enjoys nap time when not interrupted by her sister.
Western MA has always been home for Rachel. Raised in the hilltowns among creatures big and small, Rachel grew up with an affinity for animals. She received her BS in animal behavior at UMass Amherst in 2017 and has used her degree in a variety of applications. Rachel first worked at Windy Hollow from 2018 to 2021 after working for a local dog trainer. She then left to pursue service dog training and spent a summer training her own dog to find bats for a research project. She was excited to return to our receptionist team in 2023.
WHAT MAKES HER INTERESTING
"Rachel loves reading fantasy novels - the more imaginative, the better!"
WHY SHE LOVES HER JOB SO MUCH
Veterinary medicine combines Rachel's respect and care for animals with her desire to help people. She is passionate about strengthening the human animal bond. She is in awe of the mutual reliance and support of those unique bonds.
WHAT SHE DOES IN HER SPARE TIME
Unsurprisingly, Rachel spends most of her time with her collie mix, Jinx. They enjoy hiking and scent work. On her own, Rachel enjoys reading and rock climbing.
Tracey grew up in Western Mass and has called it home while raising her two children and many pets over the years. She holds and Associate’ Degree in Office and Business and brings with her over 40 years of customer service experience, the last 6 in the veterinary field.
WHAT MAKES HER INTERESTING
Tracey loves to read, especially mystery novels. She could get comfortably lost in a good book.
WHY SHE LOVES HER JOB SO MUCH
Tracey loves being kind to people and helping others, especially those with furry friends. As a loving devoted pet owner herself, she has the experience on both sides of the desk during stressful times. This helps give her more understanding and compassion to help her clients as well as their fur babies.
WHAT SHE DOES IN HER SPARE TIME
Tracey enjoys reading, walking, thrifting and spending time with her kids, which includes her one-eyed orange kitty Leela-Lou, who provides hours of non-stop entertainment in the household.